Home Inspector Report: Tarion’s New COVID-19 Resources


Dear Home Inspection Professional,

As we continue to keep you updated on Tarion’s response to the COVID-19 pandemic, we wanted to reach out and share some resources for you and your clients.

As you may know, in response to the COVID-19 pandemic, the Ontario government extended an Emergency Order that requires social distancing measures and closed non-essential businesses – with some construction being allowed to continue. During this time, we are making every effort to provide a high level of customer service and support for all stakeholders.

On our website, you will find resources and advisories regarding the impact COVID-19 may have on timelines, inspections and other warranty related matters:

Resources for Homeowners

In light of the extraordinary circumstances presented by this pandemic and in support of the public health directive, we have developed a number of resources for homeowners. We encourage you to share these with your new homeowner clients who may have questions about how the pandemic will impact them.

  • Tarion’s homeowner resource page has information thoroughly explaining how the emergency order affects warranty claims, inspections, and emergency repairs, as well the questions most commonly asked by homeowners and new home buyers.
  • This video webinar for homeowners and new home buyers clarifies the suspension of timelines and how repairs, inspections, pre-delivery inspections, and closings are impacted.

We understand the disruption and potential frustration the pandemic may be causing and want to assure you that Tarion is here to help. We remain committed to keeping our stakeholders informed as we work through this evolving situation together.

If you or your clients have questions about the measures currently in place, please reach out to us at 1-877-982-7466 or by emailing covid19@tarion.com.